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CockroachDB Cloud Basic is formerly known as Serverless, and CockroachDB Cloud Advanced is formerly known as Dedicated.

Cluster ID

Please enter the Cluster ID. This can be found on the top left corner of the DB Console, or by running the following query: SELECT value FROM crdb_internal.node_build_info WHERE field = 'ClusterID'; If you can't get the Cluster ID, please enter N/A.

Cluster Support ID

Please enter the Cluster Support ID. This can be found by navigating to the Cluster Actions Menu on the CC Console and clicking "Get Support" If you can't get the Cluster ID, please enter N/A.

Request Type

Which environment was impacted by this issue?

Priority

Please see our CockroachDB Support Policy for details and requirements for priority: https://www.cockroachlabs.com/terms-and-conditions/cockroachdb-support-policy/

Impact

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CockroachDB Version

Please see our Release Support Policy for specific EOL dates and policies: https://www.cockroachlabs.com/docs/releases/release-support-policy.html

Subject

Description

Please let us know: 1) What you observed (including log files, if applicable), and 2) What you expected to happen. Instructions or steps to reproduce are also helpful and will save time triaging the issue.

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The currently signed in user is not associated with an active support subscription. As per our Support Policies: If you use any Cockroach Labs’ products or services on a non-subscription basis, your Support Request will be opened as Priority 4 and will not page the On-Call Support Engineer.